Privacy Policy for Galactic Gardens
Galactic Gardens ('we', 'us', or 'our') is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and interact with our site, purchase our fresh cut flowers, bespoke floral arrangements, potted plants, utilize our wedding floristry or corporate event decor services, arrange flower delivery, seek horticultural advice, or participate in our plant care workshops.
By using our service, you agree to the collection and use of information in accordance with this policy. This policy adheres to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We may collect several types of information from and about users of our online platform and services, including:
- Personal Data: This includes information such as your name, email address, postal address, phone number, and payment information when you make a purchase, subscribe to our newsletter, or register for workshops.
- Recipient Information: If you use our flower delivery services, we collect the name, address, and contact details of the recipient to fulfil your order.
- Usage Data: We may collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information.
How We Use Your Information
Galactic Gardens uses the collected data for various purposes:
- To provide and maintain our services, including processing orders for fresh cut flowers and floral arrangements.
- To process transactions and manage your purchases of potted plants and other flora products.
- To manage your registration for wedding floristry, corporate event decor, and plant care workshops.
- To deliver flowers to the specified recipient.
- To communicate with you about your orders, services, and to provide horticultural advice.
- To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
- To improve and personalize your experience on our site.
- To monitor the usage of our online platform and detect, prevent, and address technical issues.
Legal Basis for Processing Personal Data Under GDPR
We process your Personal Data only when we have a valid legal basis, which includes:
- Performance of a contract: For example, to fulfil your order for flowers or a workshop registration.
- Consent: Where you have given clear consent for us to process your Personal Data for a specific purpose, such as subscribing to our newsletter.
- Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as improving our services.
- Legal obligation: Where processing is necessary to comply with a legal or regulatory obligation.
Disclosure of Your Information
We may share your Personal Data with third parties in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used (e.g., payment processors, delivery services).
- Business Transfers: If Galactic Gardens is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Galactic Gardens, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
Security of Your Data
The security of your data is paramount to us. We implement appropriate technical and organizational measures to safeguard your Personal Data against accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Galactic Gardens aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your Personal Data from us.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Galactic Gardens relied on your consent to process your Personal Data.
To exercise any of these rights, please contact us. We may ask you to verify your identity before responding to such requests. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by mail at:
Galactic Gardens
7 Orbital Way, Unit 3B
Bristol, England, BS1 4EE
United Kingdom