Terms and Conditions for Galactic Gardens

Welcome to Galactic Gardens. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our site or services.

1. Services Offered

Galactic Gardens provides a range of floristry and horticultural services, including but not limited to:

• Fresh cut flowers for various occasions.
• Bespoke floral arrangements tailored to individual preferences.
• A selection of potted plants for home and garden.
• Specialized floristry services for weddings.
• Floral decor and arrangements for corporate events.
• Flower delivery services.
• Horticultural advice and consultation.
• Workshops focused on plant care and floral design.

2. Orders and Payments

All orders placed through our online platform are subject to availability and confirmation. Prices for all products and services are as listed on our site and are subject to change without prior notice. Payment must be received in full before an order is dispatched or a service is rendered. We accept various payment methods as indicated on our site.

3. Delivery Policy

Galactic Gardens offers delivery services within specified areas. Delivery times and charges will vary based on location and the selected service. We aim to deliver within the agreed timeframe, but unforeseen circumstances may cause delays. We are not liable for delays caused by external factors beyond our control. It is the customer's responsibility to provide accurate delivery information.

• Recipient Availability: If the recipient is not available at the time of delivery, our delivery personnel will attempt to leave the order in a safe place or with a neighbour if deemed appropriate. Otherwise, a re-delivery may be attempted or the item held for collection, potentially incurring additional charges.
• Quality Guarantee: We ensure that all flowers and plants are fresh and in excellent condition upon dispatch. Once delivered, it becomes the responsibility of the recipient to maintain the product as per our care instructions.

4. Cancellations and Refunds

Cancellation requests for orders must be made within a reasonable timeframe, typically 24-48 hours before the scheduled delivery or service date, to be eligible for a full refund. Specific terms apply to bespoke arrangements and wedding floristry: such services may require a longer cancellation notice period as detailed in individual service agreements. Refunds will be processed using the original payment method within a specified number of business days.

5. Intellectual Property

All content on this site, including images, text, logos, and designs, is the property of Galactic Gardens or its content suppliers and is protected by international copyright laws. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.

6. Limitation of Liability

Galactic Gardens shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or products, even if Galactic Gardens has been advised of the possibility of such damages. Our total liability to you for any and all claims arising out of or in connection with these terms or your use of our service is limited to the amount paid by you for the specific service or product in question.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

Galactic Gardens reserves the right to modify or replace these Terms and Conditions at any time. We will indicate the date of the last revision at the top of this page. Your continued use of our site and services after any such changes constitutes your acceptance of the new Terms and Conditions.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Galactic Gardens

7 Orbital Way, Unit 3B

Bristol, England, BS1 4EE

UK